Target Times, 05.12.12

Target Times 05.12.12
 A woman called and asked if our store sold items from “The Shops” that was advertised on TV.
Yes we do, what were you looking for? I asked.
 She said, “the Shops Department.”
 I’m sorry, we don’t have one department with everything from The Shops; it’s throughout the store. What were you looking for?
 What do you have from The Shops?
 Household items, clothes, ma—
Clothes? What do you mean?
Clothes. You know, dresses, shirts, pants…
What else? Make-up What kind of make-up?
I’m not sure, I can page that department if you’d like.
No! I want to know everything you have from The Shops!
 Are you looking for something particular?
 No! I want a list of everything you have! Do you have towels from The Shops?
 I’m not sure, I’ll put you on hold and ask.
*put caller on hold*
 After getting a lengthy list from the house-wares/domestics person, I return to the caller to discover she hung up.
 She calls back and asks to speak to a manager.
 I ask of she was the person who called asking about items we sell from The Shops.
 Yes! She angrily replies. I was on hold for over five minutes and that is unacceptable!
 *knowing it wasn’t even CLOSE to five minutes, I bite my tongue and apologize* Sorry about that. I have a list and went to tell you but you weren’t on hold anymore. Would you like me to tell you what we have?
Yes!
 *I list the many items for her.*
 I still want to speak to a manager.

 The manager later informed me that the woman said, “I initially was going to tell you to FIRE that “Terry” girl because she doesn’t know anything, but since she did give me SOME information, I won’t tell you to fire her. BUT I think it’s unacceptable that your employees don’t know everything that you sell in the store. The manager thanked per for her thoughts, but said, in a nut shell, that it’s unrealistic to expect all of the 200+ employees in the store to memorize every item Target sells.

 OMG! The things people do to make themselves feel important!

 ** Side note: there are a total of 443 items in "The Shops" alone that Target sells. 126 in housewares; 240 in clothing; 38 in health & beauty; 18 in pets, specifically for dogs; 21 items in candy.